Payment, Shipping & Returns
Payments in our store are carried out by Blue Media S.A., enabling the below card payments:
- Visa Electron
- MasterCard Electronic
Payments can also be made via PayPal.
The order processing time is counted from the moment the positive payment authorization is obtained.
Within Poland, we offer delivery via InPost Parcel Lockers, DPD and DHL couriers. European deliveries are operated via UPS. The delivery time of your order depends on the chosen form of delivery and the country you are ordering to. Deliveries within Europe should not take more than 5 days. The shipping cost depends on the selected delivery option:
UPS courier: the cost depends on the country and size of the package
(within Poland) DHL courier: PLN 19
(within Poland) DPD courier: PLN 19
(within Poland) InPost parcel lockers: PLN 14
DPD courier delivery in Poland is free for orders over 300 PLN. The cost of international shipping depends on the country and size of the package – you will see detailed information on the shipping costs when placing an order.
You can return products purchased from us within 14 days of receiving your package. When purchasing incense, it is not possible to return a product with visible traces of use.
Even though you do not need to give us the reason for your return, it will be greatly appreciated – your opinion matters to us! The return form can be found here. The form should be sent to us by e-mail to the following address: [email protected] Please include the phrase ‘Return’ and the number of your order in the title of the message. Please send the package to:
MEKAKI SP. Z O. O.
Janiny Porazińskiej 14 D m. 1
The return is shipped at your own expense. We will refund the cost of the purchased products to you within a maximum of 7 days of receiving information from you about the return. If you cancel your purchase before we send the goods, we will refund you within 24 hours. More information can be found in the Terms & conditions.