terms & conditions

The conclusion of a contract between the Buyer and the Seller may occur in two ways.
Before placing an order, the Buyer has the right to negotiate all the provisions of the contract with the Seller, including those changing the provisions of the following regulations. These negotiations should be conducted in writing and directed to the Seller’s address (MEKAKI
Sp.z o.o., ul. Sienkiewicza 85/87/8, 90-057, Łódź). In the event of the Buyer’s resignation from the possibility of concluding a contract through individual negotiations, the following regulations and applicable law shall apply.

§1 Definitions

Postal address – name and surname or name of the institution, location in the town (in the case of a town divided into streets: street, building number, apartment or flat number; in the case of a town not divided into streets: town and property number), zip code and town .
Returns Address:
MEKAKI SP. Z O. O.
Zuza Śliwińska
Janiny Porazińskiej 14 D m. 1, 81-593, Gdynia

Delivery information – a list of available delivery types and costs available here.
Contact details:
MEKAKI Sp. z o. o.
Sienkiewicza 85/87/8
90-057 Łódź
NIP: 7272838732, REGON: 384331216, KRS: 0000802922
email: [email protected]
Personal data – any information regarding an identified or identifiable person. Information is not considered to be personally identifiable if it would involve excessive costs, time or activities.
Sensitive data – this is personal data containing information about racial origin or ethnic, political views, religious or philosophical beliefs, religious, party or trade union membership, as well as data on health status, genetic code, addictions, sex life, convictions, punishments and fines, as well as other judgments issued in court proceedings or administration.
Delivery – type of transport service along with the carrier and cost specification listed in Payment, shipping & returns tab.
Proof of purchase – invoice, bill or receipt issued in accordance with the Act on tax on goods and services of March 11, 2004, as amended and other relevant legal regulations.
Product card – a single store subpage containing information about a single product.
Customer – an adult person with full legal capacity, legal person or organizational unit without legal personality but having legal capacity, making a purchase from the Seller directly related to his business or professional activity.
Civil Code – the Civil Code Act of April 23, 1964, as amended. Code of good practices – a set of rules of conduct, in particular ethical standards and
professional, referred to in Article 2 point 5 of the Act on counteracting unfair market practices of August 23, 2007, as amended.
Consumer – an adult person with full legal capacity, making a purchase from the Seller not directly related to his business or professional activity.
Cart – a list of products made from products offered in the store based on the Buyer’s choices.
Buyer – both Consumer and Customer.
Place of delivery – postal address or collection point indicated in the order by the Buyer. The moment of handing over the item – the moment when the Buyer or a third party indicated by him for collection takes possession of the item. The ODR internet platform – an EU website operating on the basis of Regulation (EU) No 524/2013 of the European Parliament and of the Council of May 21, 2013 on the online system of settling consumer disputes and amendments to Regulation (EC) No 2006/2004 and Directive 2009 / 22 / EC and available at https://webgate.ec.europa.eu/odr
Payment – the method of payment for the subject of the contract and delivery listed in Payment, shipping & returns tab.

The entity providing online payment service is Blue Media S.A., with its registered office in Sopot at Powstańców Warszawy 6, 81-718, KRS: 0000320590, NIP: 5851351185, REGON:
191781561, enabling card payments:
● Visa
● Visa Electron
● MasterCard
● MasterCard Electronic
● Maestro
and:

Returns:
After receiving the returned package, we process the refund process within 48 hours to the account from which the order was paid, unless a different account was provided in the return form. In the event of a necessity to refund funds for a transaction made by the customer with
a payment card, the seller refunds to the bank account assigned to the payment card of the Ordering Party.
Order processing time:
The order processing time is counted from the moment the positive payment authorization is obtained.
Authorized entity – entity authorized to settle disputes out of court consumer within the meaning of the Act on extrajudicial resolution of consumer disputes of September 23, 2016, as amended.
Privacy policy – the principles of processing personal data of Buyers by the Administrator of Personal Data, the rights of Buyers and the obligations of the Data Administrator, which is located here.
Consumer law – the Act on consumer rights of 30 May 2014.
Product – the minimum and indivisible quantity of items that may be the subject of the order, and which is given in the Seller’s store as a unit of measure when determining its price (Price / unit).
Subject of the contract – products and delivery subject to the contract.
Subject of the service – subject of the contract.
Pickup point – place of delivery of the item which is not a postal address, listed in statement provided by the Seller in the store.
UOKiK Register – register of authorized entities kept by the Office of Competition and Consumer Protection on the basis of the Act on the out-of-court resolution of consumer disputes of September 23, 2016 as amended and available at: https://uokik.gov.pl/rejestr_podmiot_uprawnnych.php
GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC
Item – a movable item that may be or is the subject of the contract.
Store – website available at purnamarituals.co via which the Buyer may place an order.
Seller:
MEKAKI Sp. z o. o.
Sienkiewicza 85/87/8
90-057 Łódź
NIP: 7272838732, REGON: 384331216
registered and visible in the National Court Register under the number: 0000802922
Bank account number: 63 1050 1461 1000 0090 8070 3359
System – a set of cooperating IT devices and software,
ensuring processing and storage, as well as sending and receiving data through networks telecommunications by means of a terminal device appropriate for the type of network, commonly referred to as the Internet.
Completion date – the number of hours or working days specified on the product card.
Contract – a contract concluded outside the business premises or at a distance within the meaning of the Act on consumer rights of 30 May 2014 in the case of Consumers and a sales contract within the meaning of art. 535 of the Civil Code Act of April 23, 1964 in the case of Buyers.
Defect – both a physical defect and a legal defect.
Physical defect – non-compliance of the item sold with the contract, and in particular if the item:
a. it has no properties that this kind of thing should have due to the purpose in the contract marked or resulting from circumstances or destination;
b. does not have properties that the Seller has provided to the Consumer,
c. it is not suitable for the purpose of which the Consumer informed the Seller at the conclusion the contract, and the Seller has not objected to its intended use;
d. it was delivered to the Consumer in an incomplete state;
e. in the event of incorrect installation and commissioning, if these activities were carried out by the Seller or a third party for which the Seller is responsible, or by a Consumer who followed the instructions received from the Seller;
f. it does not have the property provided by the producer or his representative or a person who places the item on the market in the scope of his business activity and a person who by
placing his name, trademark or other sign on the item sold
distinguishes itself as a producer, unless the Seller did not know these assurances or, judging reasonably, could not know or they could not influence the decision. The consumer about the conclusion of the contract, or when their content was corrected before the conclusion agreement.
Legal defect – a situation when the item sold is the property of a third party or is encumbered by the right of a third party, and also if the restriction on the use or disposal of the thing results from a decision or ruling of a competent authority.
Order – Buyer’s declaration of intent made through the store specifying
clearly: the type and quantity of products; type of delivery; payment method; place of publication things, Buyer’s data and directly aimed at concluding a contract between the Buyer and the Seller.

§2 General conditions

  1. The contract is concluded in English, in accordance with Polish law and these regulations.
  2. The place of delivery of the item must be in the territory of a member state of the European Union, Schengen area or a country covered by the Community System for Registration and Identification of Economic Entities.
  3. The Seller is obliged and undertakes to provide services and deliver items free from defects.
  4. Prices provided by the Seller in the English language version of the Store are expressed in EUR, USD or PLN currency, depending on the Buyer’s choice, and are gross prices (including VAT). Product prices do not include the cost of delivery, which is specified in the delivery
    price list.
  5. All dates are calculated in accordance with art. 111 of the Civil Code, i.e. the deadline marked in days ends on the expiry of the last day, and if the beginning of the deadline marked in days is an event, it is not included in the calculation of the date of the day on which the event occurred.
  6. Confirmation, access, consolidation, protection of all material provisions of the contract in order to gain access to this information in the future takes the form of:
    a. order confirmation by sending to the e-mail address provided: orders, pro forma invoices, information about the right to withdraw from the contract, these regulations in pdf version, model withdrawal form in pdf version, links to download the rules yourself and a pattern of withdrawal from agreement;
    b. attach to the completed order sent to the indicated place of delivery of printed things: proof of purchase, information on the right to withdraw from the contract, these regulations, a model withdrawal form.
  7. The Seller informs about guarantees known to him granted by third parties for products in the store.
  8. The Seller does not charge any fees for communication with him using means of distance communication, and the Buyer shall bear its costs in the amount resulting from the contract which he has concluded with a third party providing for him a specific service enabling
    distance communication.
  9. The Seller provides the Buyer using the system the correct operation of the store in the following browsers: IE version 7 or newer, FireFox version 3 or newer, Opera version 9 or newer, Chrome version 10 or newer, Safari with the latest JAVA and FLASH versions installed on screens with horizontal resolution above 1024 px. The use of third-party software affecting the functioning and functionality of browsers: Internet Explorer, FireFox, Opera, Chrome, Safari may affect the correct display of the store, so in order to get the full
    functionality of the Purnamarituals.co store, it should be turned off.
  10. The Seller applies to the code of good practice.
  11. The buyer is obliged to:
    a.a.No delivery and non-delivery of content prohibited by law, e.g. content promoting violence, defamatory or violating personal rights and other rights of third parties,
    a.b.using the store in a way that does not interfere with its functioning, in particular through the use of specific software or devices,
    a.c. not taking actions such as sending or placing unsolicited commercial information (spam)
    as part of the store,
    a.using the store in a manner that is not inconvenient for other Buyers and for the Seller,
    a. use of all content posted as part of the store only for personal use,
    A. F. use the store in a manner consistent with the provisions in force in the territory Republic of Poland law, the provisions of the regulations, as well as the general principles of netiquette.

§3 Conclusion of the contract and
implementation

  1. Orders can be placed 24 hours a day.
  2. To place an order, the Buyer should perform at least the following steps, some of which may be repeated many times:
    a. adding a product to the cart;
    b. choosing the type of delivery;
    c. choosing the type of payment;
    d. choosing the place of delivery;
    e. placing an order in the store by using the ‘add to cart’ button and following the instructions.
  3. The conclusion of the contract with the Consumer takes place upon placing the order.
  4. The order paid by bank transfer or via the electronic payment system shall be processed within 48 hours after the Consumer’s payment is credited to the Seller’s account, unless the Consumer was not able to perform the service through no fault of his own and informed the
    Seller thereof.
  5. The conclusion of the contract with the Customer takes place upon acceptance of the order by the Seller, which shall inform the Customer within 48 hours of placing the order.
  6. The subject of the contract is sent within the time limit set in the Payments, delivery and returns tab. The period begins when the order is processed.
  7. The purchased subject of the contract is sent by the type of delivery selected by the Buyer to the place of delivery indicated by the Buyer in the order. The sales document in PDF form is sent to the Buyer’s e-mail address provided on the order.

§4 Right to withdraw from the contract

  1. The consumer is entitled pursuant to art. 27 of the Consumer Law, the right to withdraw from a distance contract, without giving a reason and without incurring costs, except for the costs specified in art. 33, art. 34 Consumer Law.
  2. The withdrawal period from a distance contract is 14 days from the date of delivery of the item, and to meet the deadline it is enough to send a statement before its expiry.
  3. The consumer may submit a declaration of withdrawal from the contract using the form, which is an attachment to Consumer Law No. 2, or in another form consistent with Consumer Law. We encourage you to inform us of your desire to return by email by contacting us at [email protected]
  4. Email with information about the desire to return or with the form should be sent by e-mail to the following address: [email protected], informing the seller about the withdrawal
    from the contract, and placing the password “Return” in the title of the email and providing the order number. The seller will confirm to the consumer the receipt of a statement of withdrawal from the contract, and will contact to determine the next steps and a convenient way of returning the parcel.
  5. In the event of withdrawal from the contract, the contract is considered void.
  6. The consumer is obliged to return the item to the Seller immediately, but not later than 14 days from the day on which he withdrew from the contract. To meet the deadline, it is enough to return the items before its expiry.
  7. The consumer sends back the items being the subject of the contract from which he withdrawn, at his own expense.
  8. The consumer shall not bear the costs of providing digital content that is not saved on a tangible medium, if he has not agreed to the performance of the service before the deadline to withdraw from the contract or has not been informed about the loss of his right to withdraw from the contract at the time of granting such consent or the entrepreneur has not provided confirmation in accordance with art. 15 paragraph 1 and art. 21 paragraph 1. Consumer law.
  9. The consumer is responsible for reducing the value of the item being the subject of the contract and resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.
  10. The Seller shall immediately, no later than within 14 days from the date of receipt of the statement of withdrawal from the contract submitted by the Consumer, reimburse the Consumer all payments made by him, including the costs of delivering the item to the
    Consumer, and if the Consumer has chosen a delivery method other than the cheapest usual delivery method offered by the Seller, the Seller will not refund the consumer additional costs in accordance with Article 33 of Consumer Law.
  11. The Seller shall refund the payment using the same method of payment that the Buyer used when making the purchase, unless the Consumer has expressly agreed to a different payment method that does not involve any costs for him.
  12. The Seller may withhold the reimbursement of the payment received from the Consumer until he receives the item back or the Consumer provides proof of sending it back, depending on which event occurs first.
  13. The consumer, in accordance with Article 38 of Consumer Law, shall not be entitled to withdraw from the contract:
    a. in which the price or remuneration depends on fluctuations in the financial market over which The Seller has no control and which may occur before the deadline to withdraw from the contract;
    b. in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to satisfy his individual needs;
    c. in which the subject of the service is an item subject to rapid deterioration or having a short shelf life;
    d. in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery;
    e. in which the subject of the service are things that after delivery, due to their nature, are inseparably connected with other things;
    f. in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
    g. for the supply of digital content that is not saved on a tangible medium, if the performance of the service began with the express consent of the Consumer before the deadline to withdraw from the contract and after informing him by the entrepreneur about the loss of the right to withdraw from the contract;
    h. for delivering newspapers, periodicals or magazines, with the exception of subscription contracts.

§5 Warranty

  1. The seller pursuant to art. 558§1 of the Civil Code completely excludes liability to Customers due to physical and legal defects (warranty).
  2. The Seller is liable to the Consumer on the terms set out in art. 556 of the Civil Code and subsequent ones for defects (warranty).
  3. In the case of a contract with a consumer, if a physical defect has been found within one year of delivery of the item, it is assumed that it existed at the time the danger passed to the consumer.
  4. The consumer, if the item sold has a defect, may:
    a. submit a statement requesting a price reduction;
    b. submit a statement of withdrawal from the contract; unless the Seller immediately and without undue inconvenience to the Consumer replaces the defective item with a non-defective one or removes the defect. However, if the item has already been replaced or repaired by the Seller or the Seller failed to satisfy the obligation to
    exchange the item for a non-defective one or remove the defect, he shall not be entitled to exchange the item or remove the defect.
  5. The consumer may instead of the removal of the defect proposed by the Seller request replacement of the item for one free of defects or instead of the replacement of the item demand the removal of the defect, unless bringing the item into compliance with the contract
    in the manner chosen by the Consumer is impossible or would require excessive costs compared to the proposed method by the Seller, while the assessment of excessive costs takes into account the value of the item free from defects, the type and significance of the defect found, and also takes into account the inconvenience to which the Consumer would otherwise expose.
  6. The consumer may not withdraw from the contract if the defect is irrelevant.
  7. The consumer, if the item sold has a defect, may also:
    a. demand replacement of the item with a non-defective one;
    b. demand that the defect be removed.
  8. The Seller is obliged to replace the defective item with a non-defective one or remove the defect within a reasonable time without undue inconvenience to the Consumer.
  9. The Seller may refuse to satisfy the Consumer’s request if bringing the defective item into conformity with the contract in the manner chosen by the buyer is impossible or would require excessive costs compared to the second possible way to bring it into conformity with the contract.
  10. In the event that the defective item has been installed, the Consumer may request the Seller to disassemble and reinstall it after replacing it with a product free from defects or to remove the defect, however, it shall bear part of the costs associated with it exceeding the price of the item sold or may require payment from the Seller part of the costs of dismantling and reinstalling, up to the price of the item sold. In the event of non-performance of the obligation by the Seller, the Consumer is entitled to perform these activities at the expense and risk of the Seller.
  11. The consumer who exercises the rights under the warranty is obliged at the expense of the Seller to deliver the defective item to the complaint address, and if, due to the type of item or the way it was installed, the delivery of the item by the Consumer would be
    excessively difficult, the Consumer is obliged to make the item available to the Seller at the place of in which the item is located. In the event of non-performance of the obligation by the Seller, the Consumer is entitled to return the item at the expense of the Seller.
  12. The costs of replacement or repair shall be borne by the Seller, except for the situation described in §5 item 10.
  13. The Seller is obliged to accept a defective item from the Consumer in the event of exchanging the item for a non-defective one or withdrawing from the contract.
  14. The Seller will respond within fourteen days based on art. 5615 of the Civil Code: declarations on the demand to reduce the price, requests to replace the item with one free from defects, request to remove the defect. The Seller within thirty days (Article 7a of consumer law) will respond to any other statement of the Consumer that is not covered by
    the fourteen day period specified in the Civil Code. Otherwise, it is considered that he considered the Consumer’s statement or request justified.
  15. The Seller is liable under the warranty if a physical defect is found within two years of the item being handed over to the Consumer, and if the subject of the sale is an item used within one year of the item being handed over to the Consumer.
  16. The consumer’s claim for removing the defect or replacing the item sold for one free of defects expires after one year, counting from the day the defect was found, but not earlier than two years after the item was released to the Consumer, and if the subject of sale is an item used before the end of the year from the moment of handing over the item to the Consumer.
  17. In the event that the expiry date of the item specified by the Seller or the manufacturer ends after two years from the date of delivery of the item to the Consumer, the Seller is liable under the warranty for physical defects of this item found before the expiry of that period.
  18. Within the time limits specified in §5 points 15-17, the Consumer may submit a statement of withdrawal from the contract or price reduction due to a physical defect of the item sold, and if the Consumer demanded replacement of the item for a non-defective one or removal
    of the defect, the deadline for submitting a statement on withdrawing from the contract or reducing the price begins with the ineffective expiry of the deadline for replacing things or removing the defect.
  19. In the event of an investigation before a court or an arbitral tribunal of one of the rights arising from a warranty, the time limit for exercising other rights that the Consumer is entitled to in this respect shall be suspended until the final termination of the proceedings.
    Accordingly, it also applies to mediation proceedings, where the deadline for exercising other rights under the warranty, entitled to the Consumer, begins to run from the day the court refuses to approve the settlement concluded before the mediator or the ineffective termination of mediation.
  20. To exercise the rights under the warranty for legal defects of a sold item, §5 points 15-16 shall apply, except that the period shall run from the day on which the Consumer learned about the existence of the defect, and if the Consumer learned about the existence of the
    defect only on as a result of a third party action – from the day on which the decision issued in the dispute with the third party became final.
  21. If due to a defect in things, the Consumer has made a statement of withdrawal from the contract or price reduction, he may request compensation for the damage he suffered because he concluded the contract without being aware of the existence of the defect, even if the
    damage was a consequence of circumstances for which the Seller is not liable, and in particular may demand reimbursement of the costs of concluding the contract, the costs of collection, transport , storage and insurance of goods, reimbursement of expenses made to the extent that he did not benefit from them, and did not receive their reimbursement from a third party and reimbursement of the costs of the process. This does not prejudice the provisions on the obligation to repair damages on the principles general.
  22. The expiry of any period for identifying a defect does not exclude the exercise of warranty rights if the Seller has fraudulently concealed the defect.
  23. The Seller, if he is obliged to provide or provide a financial benefit to the Consumer, performs it without undue delay, no later than the period provided for in the law.

§6 Privacy policy and personal data security

  1. The Personal Data Administrator is responsible for lawful processing of data personal data, and the rules for collecting, processing and storing personal data, as well as the Buyer’s rights related to his personal data.
  2. The Personal Data Administrator processes Buyers’ personal data on the basis of consent and in connection with the legitimate interests of the Seller.
  3. The Personal Data Administrator collects and processes personal data only in to the extent that this is justified by a contractual or legal obligation.
  4. The Buyer’s consent to the processing of personal data is voluntary, and consent to the processing of data for a specific purpose may be withdrawn at any time.
  5. The following data is collected for the purposes of carrying out the Buyer’s order personal:
    a. postal address – necessary for issuing proof of purchase;
    b. place of delivery of the item – necessary to address the parcel;
    c. e-mail – necessary for communication related to the implementation of the order;
    d. telephone number – necessary if you choose certain types of delivery
  6. Detailed solutions for the protection of personal data related to placing an order, but also using the store before and after placing the order, are included in the privacy policy.
  7. Within the time limits specified in §5 points 15-17, the Consumer may submit a statement of withdrawal from the contract or price reduction due to a physical defect of the item sold, and if the Consumer demanded replacement of the item for a non-defective one or removal
    of the defect, the deadline for submitting a statement on withdrawing from the contract or reducing the price begins with the ineffective expiry of the deadline for replacing things or
    removing the defect.
  8. In the event of an investigation before a court or an arbitral tribunal of one of the rights arising from a warranty, the time limit for exercising other rights that the Consumer is entitled to in this respect shall be suspended until the final termination of the proceedings.
    Accordingly, it also applies to mediation proceedings, where the deadline for exercising other rights under the warranty, entitled to the Consumer, begins to run from the day the court refuses to approve the settlement concluded before the mediator or the ineffective
    termination of mediation.
  9. To exercise the rights under the warranty for legal defects of a sold item, §5 points 15-16 shall apply, except that the period shall run from the day on which the Consumer learned about the existence of the defect, and if the Consumer learned about the existence of the
    defect only on as a result of a third party action – from the day on which the decision issued in the dispute with the third party became final.
  10. If due to a defect in things, the Consumer has made a statement of withdrawal from the contract or price reduction, he may request compensation for the damage he suffered because he concluded the contract without being aware of the existence of the defect, even if the
    damage was a consequence of circumstances for which the Seller is not liable, and in particular may demand reimbursement of the costs of concluding the contract, the costs of collection, transport , storage and insurance of goods, reimbursement of expenses made to the extent that he did not benefit from them, and did not receive their reimbursement from a third party and reimbursement of the costs of the process. This does not prejudice the provisions on the obligation to repair damages on the principles general.
  11. The expiry of any period for identifying a defect does not exclude the exercise of warranty rights if the Seller has fraudulently concealed the defect.
  12. The Seller, if he is obliged to provide or provide a financial benefit to the Consumer, performs it without undue delay, no later than the period provided for in the law.
  13. The Personal Data Administrator is responsible for lawful processing of data personal data, and the rules for collecting, processing and storing personal data, as well as the Buyer’s rights related to his personal data.
  14. The Personal Data Administrator processes Buyers’ personal data on the basis of consent and in connection with the legitimate interests of the Seller.
  15. The Personal Data Administrator collects and processes personal data only in to the extent that this is justified by a contractual or legal obligation.
  16. The Buyer’s consent to the processing of personal data is voluntary, and consent to the processing of data for a specific purpose may be withdrawn at any time.
  17. The following data is collected for the purposes of carrying out the Buyer’s order personal:
    a. postal address – necessary for issuing proof of purchase;
    b. place of delivery of the item – necessary to address the parcel;
    c. e-mail – necessary for communication related to the implementation of the order;
    d. telephone number – necessary if you choose certain types of delivery
  18. Detailed solutions for the protection of personal data related to placing an order, but also using the store before and after placing the order, are included in the privacy policy.

§7 Final provisions

  1. None of the provisions of these Regulations is intended to violate the Buyer’s rights. It also cannot be interpreted in this way, because in the event of non-compliance of any part of the regulations with applicable law, the Seller declares absolute compliance with and application of this law in place of the challenged provision of the regulations.
  2. The Buyer can learn about changes to the Terms & conditions and their scope from the website’s Terms & conditions tab, by reading the regulations available there.
  3. The current version of the regulations is always available to the Buyer in the Terms & conditions tab. During the contract and throughout the entire period of care After-sales regulations of the Buyer are subject to the rules accepted by him when placing the order. Except when the Consumer finds it less favorable than the current one and informs the Seller about the choice of the current one as binding.
  4. In matters not covered by these regulations, the relevant applicable legal provisions shall apply. Disputed issues, if the Consumer wishes to do so, are resolved through mediation proceedings before the
    Provincial Inspectorates of the Trade Inspection or a trial before an arbitration court at the Provincial Inspectorate of the Trade Inspection. The consumer may also use equivalent and lawful methods of pre-court or out-of-court dispute resolution, e.g. via the EU ODR online platform or by choosing any authorized entity from among those in the UOKiK register. The seller declares his intention and agrees to settle the consumer dispute out of court.
    As a last resort, the matter is resolved by a court having local and factual jurisdiction. Version 14.2 (city, May 25, 2018)